Return and refund processing method
summarize
Refund entry: click on the top right corner of this site: menu—–my account—–order—–click: return refund can be submitted after contacting the merchant to send the complete goods to the merchant in time.
Consignee: Shanzitang
Phone: Contact Platform Customer Service
Return address: Contact platform customer service
Our refund and return policy lasts 60 days. If it has been more than 60 days since your purchase, we cannot offer you a full refund or exchange.
To qualify for a return, your item must be unused and in the same condition as it was received. Items must also be in original packaging.
There are several types of goods that are exempt from returns. Perishable items, such as cold chain foods and fresh perishable produce, cannot be returned. We also do not accept products that are personal or hygienic, contain hazardous materials, or contain flammable liquids or gases.
Other non-returnable items: mouldy, damaged, rotted, lost due to buyer’s fault.
60 days after-sales guarantee
Member priority for refunds
No restrictions on the choice of courier companies to return
To complete a return, we need your receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, refunds are not allowed: opened original packaging has been used, delivery address or telephone error caused by not picking up in time caused by the formation of long-term product deterioration, mildew, etc.
There are obvious traces of use but forged brand new does not support refunds
Refunds are not supported for returned goods that belong to the transfer package
Any item that is not in its original condition, damaged or lost is not due to our error.
Please return the item within 60 days of delivery for any refund.
refund
Once we receive and inspect your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of the refund.
If you are approved, your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.
Delayed or missing refunds
If you have not received a refund, please check your bank account or third-party payment account number again.
Then contact your credit card company or third-party payment agency, it may take some time before your refund is there for billing records or informational notifications.
There is usually some processing time before a refund is posted.
If you have completed all of these actions and have not received a refund, please contact us via email at xianhuvip@163.com.
sale item
Refunds are only available for normal priced items. Postage charges are non-refundable.
Changing or Refunding
We only replace defective or damaged items. If you need to replace the same item, please send an email to our mailbox and send your damaged item to
Consignee: Shanzitang
Phone: Contact customer service
Shipping address: Contact customer service
gift
Please return the gift together with the product when returning it
If the product does not come with a gift at the time of purchase, it can be returned directly
Transportation Return
To return the product, please package the goods properly and implement anti drop and anti damage strategies. If the product is damaged or missed due to arbitrary mailing, you will be responsible for the loss. You should mail the product to:
Consignee: Shanzitang
Phone: Contact customer service
Shipping address: Contact customer service
You will be responsible for paying your own shipping fee to return to the merchant’s address. Your shipping fee will not be refunded and the merchant refuses to accept collect payments. If you insist on doing so, the return shipping fee will be deducted from your refund.
The time required for your exchange product to reach your hands may vary depending on your place of residence.
If you want to return more expensive items, you can consider using traceable shipping services or purchasing shipping insurance. We cannot guarantee that we will receive the product you return.
Do you need any help?
For issues related to refunds and returns, please contact us via email